The Microsoft Store Windows 10 and 11 is where new Microsoft-verified Windows and Android apps are installed. It’s also a central location to pick up new games, movies, and TV shows.

There’s a Microsoft Store icon on the taskbar by default—one click is all it takes to open it. However, if the Microsoft Store doesn’t work in Windows 11 when you click on it, or if it crashes or won’t open, you’ll need to investigate further.

If you’re having a problem with the Microsoft Store, you can fix it by trying one of the troubleshooting steps below.

Restart your PC

There are several reasons why the Microsoft Store might stop working on your Windows 11 PC. It could be an issue with the app itself, or a system or network configuration issue. If the Microsoft Store stops working for you, one of the quickest options to resolve it is restart windows 11.

Restarting the system removes any data from potentially conflicting applications and starts over. To reboot your PC, right-click on the button Start, Choose Shut down or sign out and later Restart.

Windows 11 update

There could be a pending update from Microsoft that is causing the Store to not work. It’s important to keep your version of Windows up to date, and an easy way to do this is manually check for updates.

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To check for updates, follow these steps:

  1. Click on the button Start and open Setting.
  2. In the menu of Setting, press Windows Update at the bottom of the list on the left.
  3. Now click the button Search for updates and install any available updates. Please note that it may be necessary to restart Windows 11.

Disable User Account Control (UAC)

User Account Control or (UAC) can interfere with the proper functioning of the Windows Store, so it is advisable turn it off.

To disable UAC in Windows 11, follow the steps below:

  1. Open the Start menu with the button Start or the Windows key.
  2. Scribe uac and click on the top result.
  3. The UAC screen will open; move the slider to the Never Notify position and click To accept.

Once you click OK, you shouldn’t be blocked from opening the Microsoft Store and making purchases.

Clear Microsoft Store cache

Another easy solution is to reset the Microsoft Store cache files, which saves you the hassle of restarting your PC.

You can manually reset the store cache by following the steps below:

  1. Press the Windows key + R to open the dialog Run.
  2. On Run, scribe wsreset and click To accept.
  3. A blank command prompt screen will appear while the store cache is being reset.

After a few moments, the command prompt screen will disappear and the store should automatically open for you to use.

Change DNS to fix “0x80131500” error

A common error that appears when the Windows Store is not working is 0x80131500. There are several ways to fix the error, including change DNS.

To change DNS settings in Windows 11, follow the steps below:

  1. On your keyboard, press the Windows key + R to start the dialogue Run.
  2. Scribe ncpa.cpl and click To accept.
  3. When the window appears Network connectionsright-click on your network adapter and select Properties.
  4. Then highlight the Internet Protocol version 4 (TCP/IPv4) and click the button Properties.
  5. Now select the option Use the following DNS server addresses and write an alternative.
    • You can use one of the popular free options, including OpenDNS ( and, Cloudflare DNS ( and and Google Public DNS ( and
  6. After entering the alternate DNS settings, click To accept to apply the changes.
  7. click again To accept to exit the Wi-Fi properties menu.
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Check the time, date and region of your PC

When the Microsoft Store starts, it tries to sync its time zone with yours. If your PC’s date and time settings are incorrect, it could be causing an error with Microsoft Store.

To check that the time, date, and region settings are correct on your PC:

  1. Right-click on the clock in the bottom right corner of the screen and select Set date and time.

  1. When the section of Date and Time from Settings, check that the current time and date are correct, and check your time zone.

  1. Scroll down to the section Additional settings and click the button sync now.

Reset or repair the Microsoft Store app

Another thing you can do is reset the Microsoft Store app, which will clear your cache and other app data. You can also try to get Windows to repair the app without losing the app data.

To repair or reset the Microsoft Store app, follow the steps below:

  1. Click on the start button and open Setting.
  2. When Settings opens, click Applications from the list on the left and Apps and features right.
  3. Writes microsoft store in the field of Application list.
  4. Click on the three-dot menu next to it and select Advanced Options.
  5. Scroll down on the right hand side, and under the section of reboot, click on Repair or Restart.
  6. A reset will clear the app data, while a repair will trigger a repair attempt without losing any data.
  7. Please note that if you initiate a reset, a message will appear for you to verify that you want to delete preferences and other app data
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Run the Windows Store Apps Troubleshooter

If the Microsoft Store app isn’t working, you can run the troubleshooter to find and fix the issues.

To run the Windows Store apps troubleshooter, follow these steps:

  1. Open the Setting and click System > Troubleshoot.

  1. On the screen of Problem solvingscroll down and click Other troubleshooters andin the section Options.

  1. Now, scroll down to the Windows Store Apps option and click on the button Run.

  1. Please wait while the troubleshooter runs diagnostics to find problems, and follow the on-screen wizard if anything is identified.

Using the Microsoft Store in Windows 11

The Microsoft Store may not be the most popular way to get apps on Windows. However, if the Microsoft Store isn’t working on Windows 11, one of the steps above should get it up and running again. Whether you need the latest game, app, or movie, you’ll want to fix it before continuing.

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