Privacy Policy

Aussie Pristine Clean ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and in the course of providing our cleaning services. By using our site or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information: When you inquire about or book our cleaning services, we may collect personal details such as your name, postal address, phone number, and email address. This information is essential for scheduling appointments, providing service estimates, performing cleaning services, and invoicing.
• Service-Related Information: Details about the specific cleaning services you request, including property type (residential, commercial, office), size, specific cleaning requirements (e.g., deep cleaning, end of lease, carpet cleaning), preferred dates and times, and any special instructions relevant to the service delivery.
• Payment Information: When you make payments for our services, we collect billing details. While we facilitate payments, sensitive payment card details are typically processed directly by secure third-party payment processors and are not stored on our servers.
• Website Usage Data: We may collect non-personally identifiable information about how our online platform is accessed and used. This may include IP addresses, browser types, operating systems, referring URLs, pages visited, and the dates/times of visits. This data helps us understand user behavior and improve our site's functionality.

How We Use Your Information

We use the collected information for various purposes, primarily to deliver our cleaning services effectively and improve your experience:

• To provide, operate, and maintain our cleaning services.
• To process your bookings, manage appointments, and schedule our cleaning teams.
• To communicate with you regarding your service requests, appointments, updates, and customer support.
• To process payments and issue invoices for services rendered.
• To respond to your inquiries, comments, and requests.
• To improve our website, services, and customer experience by understanding how our services are used.
• To comply with legal obligations and resolve disputes.
• For internal record keeping and administrative purposes.

Legal Basis for Processing Personal Data

For individuals located in the European Economic Area (EEA) and other regions with similar data protection laws, our legal bases for collecting and using the personal information described in this Privacy Policy include:

• The processing is necessary for the performance of a contract with you (e.g., providing cleaning services you booked).
• You have given us explicit consent to do so (e.g., for certain marketing communications, where applicable).
• The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for fraud prevention, improving our services, or internal administration).
• To comply with legal obligations (e.g., tax or accounting requirements).

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties for their direct marketing purposes. We may share your information with:

• Service Providers: Trusted third-party companies and individuals who assist us in operating our business, conducting our website, or providing services to you, such as payment processors, scheduling software providers, IT support, or professional advisors. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Cleaning Teams/Contractors: Relevant information (e.g., address, contact number, specific service instructions) may be shared with our authorised cleaning teams or sub-contractors solely for the purpose of performing the requested services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We are committed to ensuring that your information is secure. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you place an order or interact with our service. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process it, and applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device that collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

We use cookies to:

• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can set your browser not to accept cookies, and you can generally find instructions on how to remove cookies from your browser settings. However, in a few cases, some of our website features may not function as a result.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Aussie Pristine Clean
333 Pitt Street
Suite 10, Level 5
Sydney, New South Wales, 2000
Australia