Roku is a very popular streaming service that offers good programming to keep us entertained for many hours. However, it is not without errors; so today we will find together the solution to the error code 009 and 001 of Roku. It will not be complicated at all and it will take us very little time.
Why am I getting the Roku error code 009?
The error message we see is very similar to the following:
“I cannot connect to the Internet
Check the following:
Confirm that your internet connection is working by trying to connect with another device.
If you cannot connect with another device, contact your Internet service provider.
For additional help, visit roku.com/go/wireless
Error code: 009 “
What are the reasons for error code 009?
One of the most obvious reasons for this error is the internet connection problems, in many cases it is due to an incorrect configuration problem or an internal problem; Although they are not the only reasons, they are the most common.
Fix Roku error 009
One of the first things we have to do before trying to fix this problem is to check the internet speed. For this we can search “Internet speed test” from Google to find many websites that helps us verify the connection speed. If our internet is too slow, then it is very possible that it is due to this matter; to solve this it will depend on your ISP (Internet Provider).
Reboot the device
You cannot imagine the number of times that many problems are solved only by restarting the device and not only with Roku, but with all of them. Then what we will have to do is simply restart the device, unplug it for several seconds and then reconnect it to the power.
We are also going to have to restart the router or modem, we unplug it for several seconds, even a few minutes. Then we reconnect it to the power.
Reset network settings
This can solve the problem if we have corrupted network settings or some small modification that is causing problems.
- We log into the Roku account.
- Then we will have to go to System> Restart> Reset network connection.
- We will wait for the process to complete and the device will reset automatically.
- After this, we are going to turn on our computer and go to Configuration> Network.
- Next, we select WiFi> Configure a new WiFi connection option> We select our WiFi> I’m at home.
- In the subsequent screens, we will have to select “Automatic”.
Perform a factory reset
If none of the above solutions work, the only alternative left is to perform a factory reset.
For this we will have to log in with our Roku account, then we go to System> Restart> Factory reset. We wait for the process to complete and check if the problem is fixed.
Why am I getting the Roku error 001?
This error is an Activation error and means that the Activation failed. The vast majority of the time it appears when entering an incorrect code. Although on many occasions it is for another reason so we are going to investigate this.
Enter the wrong activation code
The first thing we will do is make sure that the activation code we are entering is correct. But we must also be completely sure that it has not expired, if it expires, then we will see the error.
Check our internet connection
If we have connection problems or the connection is not stable, then we may experience the error code while we are trying to activate the account. We will have to verify that our connection works and in a stable way, that it does not have micro cuts. Ideally, reboot the router and run a speed test several times over 10 minutes.
We hope that the solutions for Roku error 009 and 001 will help you. If you have any questions, you can leave it in the comment box that you will find a little below.