We know it can be a bit confusing if you’ve never requested an Uber before, but it’s very simple, we’ll guide you step by step so you can request a ride quickly and easily. Uber is a very popular application that allows you to request / request a ride from your mobile phone, and in this tutorial we will teach you everything you need to know to use it. From downloading the app to confirming and tracking your ride, we’ll walk you through every step of the process. Let us begin!

How to order an Uber

In order to request an Uber, it is necessary to have the mobile application, as well as register on the platform. Below we explain all the steps.

Download the Uber app

To use Uber, the first thing you need to do is download the app on your mobile device. Here we teach you how to do it:

For iOS:

  1. Open the App Store on your iOS device.
  2. Search for “Uber” in the search bar.
  3. Choose “Uber – Affordable rides» and press the «Download» button.
  4. Once downloaded, open the app and follow the instructions to create an account and set up your payment information, which we’ll explain below.

For Android:

  1. Open Google Play on your Android device.
  2. Search for “Uber” in the search bar.
  3. Choose “Uber – Cheap rides» and press the «Install» button.
  4. Once downloaded, open the app and follow the instructions to create an account and set up your payment information, which we explain below.

Create and set up an Uber account

Uber main menu

Creating an account and setting up your payment method and ride preferences with Uber is very easy. Here the steps:

  1. Open the Uber app on your Android or iOS mobile device.
  2. Touch the button «Check in» if you don’t have an account yet, or «Log in» if you already have one.
  3. If you are creating an account, you will need to enter your full name, email, and phone number. Next, create a password and agree to Uber’s terms and conditions.
  4. If you already have an account, enter your email or phone number and password to log in.
  5. Once you’re logged in, tap the menu icon in the top left corner of the screen and select ‘Payment’.
  6. Choose “Add payment method» and follow the instructions to add a credit or debit card, or a PayPal account. You can also add a promo code if you have one.
  7. To set your travel preferences, tap the menu icon in the top left corner of the screen and select “Settings”.
  8. Here you can configure the following preferences:
    • vehicle preferences: Choose the type of vehicle you prefer for your trips (for example, UberX, Uber Black, etc.).
    • music quality: If you are interested in listening to music during your travels, choose the quality of music you prefer.
    • drop location: If you have a preferred drop location, you can set it here.
    • Shared ride options: If you are willing to share your ride with other passengers, you can enable this option here.
  9. Once you’ve set your travel preferences, tap “Save” to save your changes.
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Uber payment methods

request an Uber

Requesting an Uber is very easy. Follow these steps to request a ride:

  1. Open the Uber app on your mobile device.
  2. Make sure your current location is set correctly. If not, tap the location button at the bottom of the screen to update it.
  3. Tap the “Where are you going?” at the bottom of the screen.
  4. Enter your destination in the search bar and select the correct place.
  5. Select the type of vehicle you prefer. If you are not sure which type of vehicle to choose, you can view the description of each one and their estimated rates.
  6. Verify that the pickup and destination information are correct. If you need to change any of the details, you can do so by tapping on the “Edit” button.
  7. Once you’re sure the information is correct, tap the “Confirm Uber” button.
  8. The application will show you the driver’s information and the estimated time of arrival. You will also be able to see your license plate number and the make and model of the vehicle.
  9. Wait for the driver to arrive at your location. The app will send you a notification when it is nearby.
  10. Once the driver arrives, verify that the vehicle and driver information match what appears in the app.

Confirm and track the trip

After requesting an Uber, it’s important to confirm that the ride has been accepted and track the driver’s arrival. Follow these steps to do it:

  1. Open the Uber app on your mobile device.
  2. At the bottom of the screen, you’ll see your current trip information. If you’re on the home screen, tap the “Trips” button at the bottom of the screen to see your recent trips.
  3. Verify that the driver has accepted the ride. If it hasn’t already, the app will notify you.
  4. To track the arrival of the driver, tap the “Track” button on the trip information screen. Here you can see in real time the location of the driver and the estimated time of arrival of him.
  5. If you need to contact the driver, tap the “Contact” button on the trip information screen. Here you can call or text the driver.
  6. Once the driver arrives at your location, the app will send you a notification. Verify that the vehicle and driver information match what appears in the app.
  7. Get in the vehicle and enjoy your trip.
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at the end of the trip

Once you arrive at your destination, it is important to know how to end the trip and pay for it. Follow these steps to do it:

  1. Once you arrive at your destination, the driver will stop the vehicle. He verifies that you have arrived at the correct place.
  2. Open the Uber app on your mobile device.
  3. On the trip information screen, you will see the option “End trip”. Tap this button to end the ride.
  4. The app will show you the fare for the trip and ask if you want to leave a tip. If desired, select the amount of tip you wish to leave. If you don’t want it, tap “Skip”.
  5. Verify that the fee information is correct. If you need to review the tour or fare, tap the “Ride” button.
  6. Once you’re sure the information is correct, tap the “Pay” button to confirm the transaction.
  7. The app will show you a trip summary and email you a receipt. If you want to see the details of the receipt, tap the “Receipt” button on the trip information screen.

How to contact Uber customer service

contact Uber customer service from the App

If you have had a problem during your Uber trip or need help, you can contact the company’s customer service through the mobile application, although you can also do it from their website.

To do so, open the Uber app on your mobile device and tap the menu button in the top left corner of the screen. Select the “Help” option in the menu and choose the topic that corresponds to your problem. Here you’ll find answers to frequently asked questions, troubleshooting guides, and customer service contact options.

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If you can’t find the answer to your problem or need to speak to a customer service representative, select the “Contact Us” option and follow the on-screen instructions to send a message or make a phone call. If you decide to send a message, you’ll be able to describe your issue in detail and attach any relevant evidence, such as a screenshot or photo.

Uber vs. Cabify vs. Taxis

Uber, Cabify, and taxis are very popular transportation options in many parts of the world. Each one has its advantages and disadvantages, so it is important to analyze them before deciding which is the best option for you.

Advantages of Uber:

  • Greater availability of drivers and vehicles compared to taxis.
  • More competitive and transparent prices compared to taxis.
  • Allows you to select the type of vehicle that best suits your needs.
  • Driver and passenger rating system to maintain a high level of quality and safety.
  • You can know the information of the driver and the vehicle before it arrives.

Disadvantages of Uber:

  • Sometimes there may be a delay in the driver’s arrival due to high demand.
  • There may be dynamic rates at times of high demand, which may result in a higher than normal price.
  • It is not available in all cities around the world.

Advantages of Cabify:

  • It offers a premium service with high-quality vehicles and professional drivers.
  • The price is displayed before confirming the trip, which allows you to plan the budget.
  • It offers dedicated customer service available 24 hours a day.

Disadvantages of Cabify:

  • Driver and vehicle availability can be limited compared to Uber and taxis.
  • Prices may be higher than Uber and taxis.
  • It is not available in all cities around the world.

Advantages of taxis:

  • Availability in almost every city in the world.
  • They are a reliable and familiar option for many passengers.
  • Drivers are professional and familiar with the city.

Disadvantages of taxis:

  • Prices are not always transparent and can vary depending on the route and traffic.
  • The quality of the service can vary between different drivers and taxi companies.
  • Sometimes it can be difficult to find an available taxi at times of high demand.

Each option has its advantages and disadvantages. Uber and Cabify offer greater price transparency and greater convenience and customization compared to taxis, but can be more expensive in some cases. Taxis offer a more reliable and familiar option, but can be less convenient in terms of availability and price transparency. The choice will depend on your personal needs and preferences.

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