• MSINFO32 is a Windows utility that can tell us practically everything about our PC
  • When something bad happens to it, a message appears warning that MSINFO32.exe is not working
  • What are the steps to follow to get that tool fully recovered?

Since it seems that it is a more common problem than most of us would think, the first thing you should know is that MSINFO32.exe not working or system information not working message has different causes and solutionsso this time we are going to know them to try to solve the failure or error.


The system information tool or MSINFO32 tool, is a Windows utility that can tell us practically everything about our PCincluding a good system summary with detailed information on the hardware, software and internal state of the device, so your action is essential.

When something bad happens to it, a message appears warning that MSINFO32.exe is temporarily not working:

Can’t Collect Information.

Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

What if MSINFO32 or system information doesn’t work?

Before going further, it is essential to consider that you should restart your Windows PC and then retry using this MSINFO32.exe tool, as the restart will surely will restore any corrupted files or temporary settings that may be preventing the tool from working properly.

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If that doesn’t fix the problem, check the Windows Update section on your computer and, if there are pending updates, install them to make sure all components are up to date. Assuming even that doesn’t work, here are some other available solutions.

Start the WMI service

The MSINFO32.exe tool is an interface to the Windows Management Instrumentation, or WMI, service. This Windows service provides device information about a local or remote computer. Generally, their failures or errors are related to the fact that is not running or collecting data.

To check if the WMI service is running, press Win + R and type services.msc in the Run dialog box that appears on the screen. Press Enter and scroll down until you see that specific section that leads to Windows Management Instrumentation in the Services window, and check that it is Running. But, if it is not running, you should double click the service name and set an Automatic Start.

MSINFO32.exe not working 1

Resets the WMI repository

If the WMI service fails to start, the WMI repository may have been corrupted on your Windows PC. we can’t forget that the WMI repository is a database that stores schemas and static data, including definitions and meta information for WMI classesso it should run without “buts”.

Open Command Prompt with administrator privileges, type the following command and hit the Enter key:

net stop winmgmt

The above command will stop the WMI service. Now type the following command and hit the Enter key:

winmgmt /resetrepository

The above command will reset the WMI repository to its default state. To start the WMI service again, type the following command in the same command prompt window and click the Enter key:

net start winmgmt

Exit the Command Prompt to check if everything is fine, and restart the service as we have been explaining to you.

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Re-registers WMI components

Just in case, re-registers WMI components and see if that helps, since WMI components are the .DLL and .EXE files used by WMI. These files can be found in the following paths:

  • %windir%\system32\wbem on a 32 bit system
  • %windir%\sysWOW64\wbem on a 64-bit system.

To re-register WMI components, run the following commands in Command Prompt:

  • cd /d %windir%\system32\wbem
  • for %i in (.dll) do RegSvr32 -s %i and for %i in (.exe) do %i /RegServer

Exit Command Prompt and see if the problem is gone once and for all.

Restore lost files with SFC and DISM

If the problem is still there, run the following SFC command in Command Prompt with elevated privileges to repair missing or damaged system fileswhich is another way to try to solve it.

If you still can’t get the data, run the following DISM commands in the Command Prompt window:

sfc /scannow

Restart your PC and try to access system information through the MSINFO32.exe tool.

MSINFO32.exe not working 4

If nothing works, it’s time to resort to a system restore point to get your equipment back.

Other frequently asked questions

What is the information of the MSINFO32 system?

MSINFO32.exe is software that provides information about your system’s hardware, software, and device drivers. It comes included in the Windows operating system. The information provided by the MSINFO32.exe tool may be used for diagnostic, troubleshooting, and other purposes.

How do I fix system info not showing up?

Make sure the WMI service is running on your Windows PC by pressing Win + R, type services.msc in the Run dialog box and press Enter. In the Services window, go to Windows Management Instrumentation and double-click on it. Click the Start button to run the service.

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If the problem persists, restart the WMI repository and re-register the WMI components as indicated.

Have you been able to solve the problem that MSINFO32.exe does not work with these tricks?

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