- Rating a seller on Marketplace offers help for future buyers of your services
- Seller evaluation is key to ensuring a safe and successful transaction
- Can you change a rating? How does Facebook handle biased reviews?
If you’ve purchased products through Facebook, regardless of how satisfied you are with the item, you’ll probably want to know all the steps to qualify a seller on Marketplace to offer help for future interested parties. This is a hassle that you should take when buying things through the store of the most important social network -even when there are already others that exceed them in active users-.
The fact is that seeing the seller’s evaluation is key to guaranteeing that a transaction is safe and successful. You will appreciate that others have taken a moment to comment on their impressions of the purchase of a product.
How to rate a seller on Marketplace?
The good news is that Facebook allows buyers to rate their experience with a seller after a transaction or after communicating with them. And this facilitates the interaction between two parties in the future.
- In the Facebook application, log in with the account with which you purchased the product
- Next, click on the Marketplace option or See more if it does not appear
- Enter the Your reviews section, to see all the products you have purchased on Marketplace
- Find the product in question you want to rate and click on it to open it
- You will notice that there are two buttons, but you must press the one that says More options
- Go to Qualify the seller, where a new screen will appear
- There you have to choose a rating, from 1 to 5 stars
- Click on the Submit button and wait for the publication confirmation.
A rating of 1 indicates a poor experience while a rating of 5 indicates an excellent experience. You can write a comment to be more specific regarding your commercial operation with that seller.
Understanding the Marketplace rating system
Facebook Marketplace’s rating system allows buyers to rate sellers based on their shopping experiences. The rating system consists of a rating scale from 1 to 5 stars, where 1 star represents a bad experience and five stars represent an excellent experience.
To keep ratings fair and to prevent users from being pressured into forced ratings, buyer ratings are no longer publicly visible. This means that only the seller can see the feedback that he receives from buyers. The overall seller rating will continue to remain visible to buyers, but not the specific ratings and comments.
Facebook can use this information to identify sellers who consistently provide poor buyer experiences and take appropriate steps to protect the Marketplace community.
By leaving a rating and comment for a seller it is essential to provide honest feedback. Buyers should evaluate their experience with the seller, including communication, product quality, etc. For example, if the seller was slow to respond or the item arrived damaged, this should be stated in the feedback.
Recommendations to qualify a seller
When rating a seller, you should consider some factors that may affect your experience and that of others. Beyond the steps to qualify a seller in Marketplace, which we already mentioned, there are prevailing parameters.
- Communication: One of the most important factors to consider when rating a seller is their communication. Did the seller respond quickly to messages? Was he friendly and helpful? If the seller is unresponsive or unfriendly, it could negatively affect your experience and/or lead to issues with your purchase.
- Description: When rating a seller, the item you received must match the description provided.
- Shipment: The shipping process can also affect the experience with a seller. Did the item arrive on time? Was it well packaged? If the item is late or damaged during shipping, it will affect your satisfaction.
Other frequently asked questions
Can I change my rating for a seller on Marketplace after I’ve submitted it?
Yes, you can edit your rating and review for a seller if there is more information to add or something happened with the product. You can change your rating in the next 14 days to send it in the first instance if there is any news.
How does Facebook handle biased reviews or ratings on the Marketplace?
Facebook monitors the Marketplace for misleading or misleading reviews and ratings. Users who engage in fraudulent activities such as these may see their accounts suspended.
How to check the credibility of a seller if the ratings are not visible?
Although ratings and comments from individual buyers are not publicly visible, you can take advantage of them to conclude if a seller’s credibility is sufficient or if it is better to look for another seller. You should also pay attention to how long you’ve been using Facebook and Marketplace, of course.
Rating a seller on Facebook Marketplace is a great way to help improve the credibility of the system. You may have had doubts about how it worked, but those should have been cleared up in this article.
Now that you know the steps to rate a seller on Marketplace, have you rated any?